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Staff development Control System Installation Ltd

 

Staffs are incorporated into an Employee Development Programme (EDP) to monitor progress, discuss targets, consider past achievements, and highlight the strengths and weaknesses of individual employees. This is on-going process with employee and line manager reviews being undertaken at no less than six monthly intervals.

From these reviews, a Training Plan is developed and financial provision made to ensure staffs are fully trained in the work which they are required to carry out, to offer refresher training and to give staff extra skills where weaknesses have been identified as well as more general courses. Where strengths are identified, these are built upon by enhanced training opportunities and programmes. Where staffs are identified as having to undertake roles for which they may not be fully equipped, and with their agreement, training is provided.

This is particularly the case with quality training. In conjunction with the consultancy firm likely to undertake the accreditation scrutiny, appropriate training is developed and staff placed on the programmed courses. The EDP programme considers all training needs and staff are encouraged to obtain qualification within their chosen career or profession. Currently, staffs are encouraged at a practical level to undertake accredited examinations or NVQ as appropriate to enhance their vocational qualifications.

More generic qualifications are also encouraged, e.g. H&S, ICT, environmental, equalities and diversity, Disability Discrimination Act, quality management, etc Quality management has been an on-going process of staff inclusion. The culture of striving for the delivery of a high quality service has been inculcated into the business since formation. Quality Circles have been introduced to embrace the ideas and initiatives of staff in the on-going process of the provision of a quality service.

Quality improvement is not seen as a “top down” process, but one of collective responsibility and an acceptance that managers do not have the sole copyright on improving quality and that to take the company forward, all staff must be fully committed and share in the objectives of the company. 

In practice, the management of quality is also very reliant on the feedback from customers and Client Satisfaction Surveys form a significant part of the Quality Management regime. The information obtained is relayed back to staff at an “open forum” style of meeting convened following publication of Customer Services to reflect and consider the results and develop ways and approaches to continuing the strive for improved quality. 

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I used CSI Ltd to carry out an extensive PAT testing at my dental practice...

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I received a price from CSI for a new boiler installation but I decided to go with another company that gave me very cheaper ...

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Very helpful staff over the phone and also on the day of the engineer's visit the guy was really friendly...

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CSI Ltd were extremely professional from the initial quote to the end of the job.

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